Refund Policy
Updated . Commercial services are not yet offered.
No purchases yet
Nothing is currently for sale. There is no live checkout, prepaid credit offering, or payment operation, and Paddle is not yet our merchant of record. The rules below describe the intended policy for future commercial services and do not imply that purchases are available today.
Unused credit and cancellation
Unused prepaid credit will be refundable on request. Cancel before authorized work starts to request a refund of the unused payment. If part of a balance has been used, the unused remainder will be refundable. No prepaid balance is currently offered.
Work already started or delivered
Authorized work already started or delivered remains payable for the portion performed under the agreed scope and price; cancelling does not make that portion unused credit. Discovery and execution are separate authorizations. We will explain the work performed and remaining balance when reviewing a request.
This does not remove mandatory cancellation rights or remedies for defective, misdescribed, or undelivered services. If work did not start or an authorized service cannot be delivered, any unused payment remains refundable.
Requests and future Paddle purchases
Send a refund or cancellation request to hello@a2aviary.io, identifying the relevant order or project and what you want cancelled. Do not email payment-card details.
When Paddle is enabled as merchant of record, approved payment refunds will be processed through Paddle, subject to its buyer terms and applicable law. Billing disputes and chargebacks for Paddle purchases will be handled through Paddle and the relevant payment provider. Statutory rights and Paddle's applicable buyer protections take precedence over conflicting provisions here. No Paddle refund or chargeback process is active for a2aviary today.